Tech Repair Common Questions
Got questions about your device repair, trade-in, data recovery, or custom PC build? You’re not alone—and we’ve got the answers. This page brings together the most frequently asked questions from every iShattered Electronics service area, so you can get quick help before reaching out. Whether you’re booking an appointment, tracking a repair, or exploring your options, our goal is to make the process clear, honest, and stress-free.
Do I need an appointment to get my device repaired?
No. Appointments are available and encouraged, but walk-ins are always welcome at any iShattered location.
What types of devices do you repair?
We service smartphones, tablets, laptops, desktops, game consoles, controllers, smartwatches, and various accessories.
How long do most repairs take?
Phone repairs often take 1–2 hours, while console, PC, or complex board-level work may take 2–5 business days. We’ll give you a time estimate after diagnosing the issue.
Do you offer mail-in repair services?
Yes! You can book a mail-in repair online. We’ll provide shipping instructions, and once we receive your device, we handle everything else—including secure return shipping.
Do repairs come with a warranty?
bsolutely. All repairs are backed by a minimum 90-day warranty. Most parts have extended coverage depending on the repair type.
Can you fix water-damaged phones?
Yes, in most cases. We’ll perform a deep cleaning and diagnostics to see what can be saved.
Do you use original or aftermarket parts?
We use only A++ quality OEM or OEM-equivalent parts, never cheap knock-offs.
Can you recover data from a broken phone or tablet?
Yes, we offer chip-level and logical data recovery, even if the device doesn’t power on.
Can you fix MacBooks and Windows laptops?
Yes, we repair both. Services include screen replacement, battery swaps, internal cleaning, and even motherboard-level repairs.
Do you offer upgrades too?
Absolutely—RAM, SSDs, graphics cards, and custom cooling options are available.
My laptop is overheating or slow—can you fix that?
Yes! We clean out dust, replace thermal paste, and optimize performance settings to extend the life of your device.
Can I customize my own gaming PC build?
Yes! Choose your specs or tell us your budget and gaming needs—we’ll build it for you and ship it nationwide.
How long does a custom build take?
Typically 5–10 business days depending on parts availability and build complexity.
Do custom PCs come with warranties?
Yes—parts are covered by manufacturer warranties, and we offer lifetime support for all iShattered builds.
What consoles do you service?
We repair PlayStation, Xbox, Nintendo Switch, and even vintage systems like GameCube and SNES.
Can you fix Joy-Con drift or controller stick issues?
Yes! We repair triggers, analog sticks, buttons, and internal connections.
How long does console repair take?
Most console repairs take 2–3 business days, depending on parts and issues.
Can you recover data from a dead hard drive or SSD?
Yes. We offer both logical (software-level) and physical (hardware-level) data recovery, including from failed SSDs and HDDs.
Do you recover deleted files or formatted drives?
Yes, if the data hasn’t been overwritten, we can often recover it—even from formatted devices.
Do you guarantee recovery?
We operate on a No Data, No Charge policy. If we can’t recover your data, you owe nothing.
What devices can I trade in?
Phones, tablets, laptops, desktops, consoles, and even accessories in working or broken condition.
Do you accept mail-in trade-ins?
Yes. We provide prepaid labels and secure processing once received.
How do I get a quote?
Use our Trade-In widget or stop by. Quotes are free and instant.
How do I schedule a repair?
Visit our Appointments Page to book online. Walk-ins are also accepted.
How do I check the status of my repair?
Use our Repair Tracker by entering your repair ID or phone number.
an I change or cancel my appointment?
Yes—contact us or use your confirmation email to update your booking.
Still need help? Contact your local iShattered Electronics shop or reach out to us at support@ishatteredelectronics.com or (740) 319-9009.